Watch Repairs
We specialize in repairs of high quality Swiss watches such as Rolex, Patek Phillippe, Girard Perregaux, Omega, Longines, Tissot, Movado, and Hamilton just to name a few.
Our service department provides top quality repairs for your vintage or modern American and Swiss watches. We are certified with Rolex as a reputable service center and use only genuine Rolex parts. We are equipped to verify that your watch still holds it’s original level of water resistance using the most modern equipment. If your timepiece does not meet these standards depending on its age and condition we are typically able to obtain this level through replacements of gaskets. We DO NOT service counterfeit watches, not only is against our policy; it is illegal.
Our repair department needs to see a watch to determine its condition, availability of parts, and to prepare a repair estimate. If you live nearby, please visit us during business hours. If you are not local, you may ship your timepiece to us using the carrier of your choice.
Shipping your timepiece: We recommend that you fill out our repair form, which will provide us with your contact information, a description of your timepiece, and the issues it may be having. Please enclose this form with your watch in a proper shipping container. Please DO NOT send your timepiece to us in its original box as our shop may not return the box to you. WHEN MAILING YOUR WATCH PLEASE MAKE SURE TO PACK IT PROPERLY AND INSURE IT FOR IT’S PROPER VALUE. Be sure to cushion the watch with sufficient padding (such as bubble wrap) and enclose the repair form. Most important, please insure your watch for its full value using the carrier of your choice. We recommend either UPS (as we receive daily shipments) or the US Postal Service (using registered mail, requiring signatures upon receipt).
When your watch arrives at Swiss Time, the package is opened and the watch is assigned a job number with all your pertinent information. The watch then begins its journey through the repair process starting with Claude, our Master Watchmaker, who will carefully examine the watch to create an estimate of all necessary services. A detailed cost and time estimate is then made; we will then contact you via phone or e-mail depending upon your preference. If you choose not to proceed with the repairs, the watch will be returned to you using UPS. Please note, estimates are free of charge, however, you will be billed for all return shipments whether the repairs are completed or not.
If you wish to proceed with the repairs a deposit of 50% is required prior to commencement, and can be made either by a credit card over the phone or by sending us a personal or bank issued check. Upon receiving payment your repairs will begin by completely disassembling your watch, screw by screw and gear by gear. Every part is examined for damage; all parts are cleaned, those parts which cannot be repaired are replaced with factory originals if available if not generic parts will be used, please note when repairing Rolex Watches only genuine parts are used. The exterior of the watch is cleaned and polished with additional repairs made to the crystal and crown if necessary. The watch is then completely reassembled, lubricated, regulated, and monitored for several days to assure us that it is ready for return to you.
Water resistant cases are tested using our state of the art pressure, vacuum, and water testers to be certain that the case neither leaks in water nor leaks out air. All high quality water-resistant watches are subjected to water-resistance tests prior to leaving our shop.
If a quartz watch is serviced, the circuitry is subjected to several tests. Depending upon the results repairs or appropriate replacements using factory parts are made.
Finally, the timepiece is ready for shipping. Upon receipt of the remainder due for the service and shipping, the timepiece is then returned to you via UPS. Internal parts are guaranteed though Swiss Time for one year from the time the repair is completed. This warranty does not cover parts we did not furnish, collision or water damage, repairs done by another watchmaker, nor cosmetic damage.
Our Service Department is equipped with the latest technology in modern watch repairs.